1. Feature Overview

Administrators can set daily work targets for each operator. Once configured, the system allows viewing the achievement rate of each operator and workstation on a daily basis.

2. Application

Service Centers

3. User Manual

3.1 Set Target Values

Path: Service Center Backend → Service Settings → Performance Settings

• Click “Add”, select the Station and Operator, enter the daily target value, then click “Confirm” to save (Picture 1).

• The list page displays the total target quantity for the day by workstation, and set the WIP value as needed. (Picture 2)

(Picture 1: Add daily target value)

(Picture 2: List Page)

3.2 Operators can check their own progress at any time and also view the current WIP value of the station.

3.3 Operators can view their detailed performance information in the backend under the [Personal Performance] menu.

3.4 The achievement rates of all workstations and operators can be viewed by administrators.

Path: Service Center Backend → Statistics → Evaluation

• The list page displays data based on individual accounts. (Picture 3)

• Click the“”icon to view statistical charts of achievement rates by workstation/operator. (Picture 4)

• Click the“” icon to view detailed information on the operator’s achievement rate. (Picture 5)

(Picture 3: Performance achievement list for all operators)

(Picture 4: achievement rate charts by workstation or operator)

(Picture 5: detailed operator achievement data)

3.5 View Assistance Information

Path: Service Center Backend → Service Settings → Assist with information

Administrators can view support requests submitted by operators at specific workstations. Upon receiving, administrators can respond and provide supporttimely.

If you have any questions or suggestions, please do not hesitate to contact our service team.